PointClickCare MFA Enrollment

Multi-Factor Authentication (MFA) is an electronic verification method in which a user is granted access to PointClickCare only after successfully presenting two or more pieces of evidence to an authentication mechanism.

Steps:

1. Navigate to the PointClickCare Login Page

2. Enter your Username

3. Enter Password > Click Sign In

4. Click Next on the Multi-Factor Authentication Setup Page

5. Ensure you have installed an authentication app on your mobile device. Click Next
   
   Note: Download any Authenticator app from the Apple Store or Google Play on your mobile device. Below are some examples: 
   
   
   
   

6. On your mobile device, open your Authenticator app and select the option to add (+) a new account. Select the Scan QR Code option. 
   
   

   Note: Don't use your phone’s Camera App to scan the QR code. Only scan the QR code within your Authenticator App to ensure proper setup. 

   
   
   

7. Scan the QR code that’s displayed on your computer into your Authenticator app (for mobile devices) or Sign in using the Code (for desktop Authenticator apps).
   
   
   
   

8. The Authenticator app is now connected to your account. The app automatically starts generating time-based one-time passcodes.
   
   
   

9. On your computer, enter the code generated by the Authenticator app in the verification code field. Select Verify.
   
   

All Set!

To Login After Setting Up Multi-Factor Authentication 

1. Navigate to the PointClickCare Login Page
2. Enter your Username
3. Click Next
4. Enter Password > Click Sign In
5. To verify authentication, enter the code generated in your Authenticator app to log into PointClickCare
   
   

Note: If your organization allows users to skip MFA on trusted devices for 30 days, you will see the highlighted message on your screen. Select the check box before entering the generated code. Once the code is entered, the screen will automatically change to the next step.

Tips:  If you're receiving an "incorrect code" error during MFA, please check that your mobile device's time settings are properly synced.
This means:

• Enable automatic time sync with the network in your device settings.

• Verify the correct time zone is selected.

• Avoid manual time overrides or outdated software that could cause time drift.

Video Guide: